Nexus is the Patient Routing System gives call center teams a faster, more reliable way to connect patients with appropriate providers based on their insurance coverage and your organization's established routing criteria.
Insurance networks, provider participation, locations, specialties, and appointment requirements can change frequently. When this information is maintained across spreadsheets, documents, emails, and disconnected systems, call center agents may unknowingly rely on outdated or incomplete information.
The platform is custom-built around your organization’s workflows rather than forcing your teams to adapt to a generic call center application. Routing rules, provider categories, insurance plans, permissions, and reporting can all be configured to support your operational structure.
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Match patients with providers based on their insurance plan, specialty, location, and other approved criteria.
Give agents access to current provider, insurance, location, and service information from one centralized system.
Apply consistent business and eligibility rules across every patient interaction.
Control system access and permissions based on each user’s role and responsibilities.
Track routing activity, provider searches, referral trends, and call center performance.
Replace disconnected spreadsheets and outdated directories with a streamlined solution designed around your organization’s workflows.
Move beyond generic SaaS and implement a custom-built solution designed around how your organization actually operates.
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